Privacy policy

1) Terms of Service

Terms of Service
Last updated: March 4th, 2025

Welcome to Tichou Store(“we,” “us,” “our”). By using our website and purchasing from us, you agree to these Terms of Service (the “Terms”). If you do not agree, please do not use the site.

1. Eligibility

You must be at least the age of majority in your jurisdiction to use this Site or place an order.

2. Products & Information

We sell food products and personal care/skincare items sourced from Haiti and the Caribbean and/or trusted suppliers. We strive for accurate product descriptions, ingredient lists, and images, but we do not guarantee that all information is error-free. Product packaging and materials may contain additional or different information than what appears on the Site.

Allergen & ingredient notice: Food products may be manufactured/packed in facilities that also process common allergens. Always read labels and ingredient lists before consuming or using products.

3. Health & Beauty Disclaimer

Skincare/personal care products are for external use only unless clearly labeled otherwise. Results vary by individual. Our products are not intended to diagnose, treat, cure, or prevent any disease. If you have sensitivities, perform a patch test and consult a medical professional if needed.

4. Pricing, Taxes, and Payments

Prices are listed in USD and may change at any time without notice. Taxes are calculated at checkout where applicable. Payment must be received in full before an order ships.

If we detect suspected fraud or unauthorized payment activity, we may cancel an order.

5. Shipping & Delivery

Estimated processing and delivery times are shown at checkout and/or in our Shipping Policy. Delivery dates are estimated and not guaranteed. We are not responsible for carrier delays, weather disruptions, or customs processing delays.

International orders may be subject to duties, VAT, brokerage fees, or taxes which are the customer’s responsibility unless otherwise stated.

6. Returns, Refunds, and Exchanges

Please review our Return & Refund Policy. Due to safety and hygiene, food and personal care items are generally final sale once shipped, except for issues such as damaged or incorrect orders.

7. Order Issues

If your order arrives damaged, incorrect, or missing items, you must contact us within 48 hours of delivery with your order number and photos so we can resolve the issue.

8. Promotions & Discount Codes

Discount codes are subject to change, may be limited to one per order, and may not apply to certain items. We may cancel or refuse orders that violate promotion terms.

9. Intellectual Property

All content on this Site (logos, images, product descriptions, graphics, text) is owned by or licensed to Tichou Store and may not be used without written permission.

10. User Conduct

You agree not to misuse the Site, attempt unauthorized access, introduce malicious code, or violate any laws while using the Site.

11. Limitation of Liability

To the fullest extent permitted by law, Tichou Store is not liable for indirect, incidental, special, or consequential damages arising from your use of the Site or products. Our total liability for any claim will not exceed the amount you paid for the product(s) at issue.

12. Indemnification

You agree to indemnify and hold Tichou Store harmless from claims arising out of your misuse of the Site, violation of these Terms, or violation of any law or third-party rights.

13. Changes to These Terms

We may update these Terms at any time. Continued use of the Site after changes means you accept the updated Terms.

14. Governing Law

These Terms are governed by the laws of Tennessee, without regard to conflict of law principles.

15. Contact

Questions? Contact us at:
Email: info@tichoumerchandise.com

 

 

2) Privacy Policy (copy/paste)

Privacy Policy
Last updated: March 4th, 2025

This Privacy Policy explains how Tichou Store collects, uses, and shares your personal information when you visit or make a purchase from www.tichoumerchandise.com.

1. Information We Collect

When you visit the Site, we may collect:

  • Device information: browser type, IP address, time zone, cookies, and how you interact with the Site.

  • Order information: name, billing/shipping address, payment method (processed securely by our payment providers), email, phone number, and items purchased.

  • Customer support information: details you provide when contacting us.

2. How We Use Your Information

We use your information to:

  • Process orders, payments, shipping, and returns

  • Communicate with you about your order and support requests

  • Detect fraud and improve site security

  • Improve and optimize the Site

  • Send marketing emails/SMS (only if you opt in; you can unsubscribe anytime)

3. Sharing Your Information

We share information with service providers to run our business, such as:

  • Shopify (our ecommerce platform)

  • Payment processors

  • Shipping carriers and fulfillment services

  • Email/SMS marketing tools (if you opt in)

  • Analytics providers (e.g., for site performance)

We may also share information to comply with laws, respond to lawful requests, or protect our rights.

4. Behavioral Advertising

We may use cookies and similar technologies for analytics and advertising. You can control cookies through your browser settings and, where required, via our cookie banner/preferences.

5. Your Choices

  • Email marketing: unsubscribe using the link in any email.

  • SMS marketing (if used): reply STOP or follow instructions in messages.

  • Cookies: manage through browser settings.

6. Data Retention

We keep order information for our records unless you request deletion, and as required for legal, tax, and accounting purposes.

7. Security

We take reasonable steps to protect your information. No method of transmission or storage is 100% secure.

8. Children’s Privacy

The Site is not intended for children under [13/16/18] (choose based on your target market/legal requirement).

9. International Users

If you access the Site from outside [Country], your information may be transferred to and processed in countries where our service providers operate.

10. Contact

For privacy questions or requests, contact: info@tichoumerchandise.com

 

 

3) Return & Refund Policy (food + skincare friendly)

Return & Refund Policy
Last updated: March 4th, 2025

Due to the nature of our products (food and personal care items), we generally do not accept returns once an order has shipped.

1. Final Sale Items

All food items and personal care/skincare products are final sale for safety and hygiene reasons.

2. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing items, contact us within 48 hours of delivery at info@tichoumerchandise.com with:

  • Your order number

  • Photos of the outer packaging and product(s)

  • A brief description of the issue

If approved, we will offer a replacement, store credit, or refund depending on the situation and inventory availability.

3. Shipping Damage

We carefully package orders, but carriers can be rough. Please keep all packaging for inspection and send photos promptly.

4. Incorrect Address / Failed Delivery

Customers are responsible for providing a correct shipping address. If an order is returned to us due to an incorrect address or failed delivery attempt, we can reship at the customer’s expense or issue store credit minus shipping costs (where applicable).

5. Chargebacks

If you have an issue, please contact us first so we can resolve it. Unresolved chargebacks may result in account restrictions.

 

 

4) Shipping Policy (copy/paste)

Shipping Policy
Last updated: March 4th 2025

Processing Time

Orders are typically processed within [1–3 business days] (excluding weekends and holidays).

Shipping Time

Estimated shipping times (after processing):

  • [Domestic Region]: [2–7 business days]

  • [International]: [7–21 business days]

Shipping times are estimates and may vary due to carrier delays, weather, customs, or peak seasons.

Shipping Rates

Rates are calculated at checkout based on destination and order weight/size.
Free shipping may be available on orders over 100 (if applicable).

Tracking

Tracking information will be emailed once your order ships.



Delivery Issues

If your package is marked delivered but you can’t find it, check with household members/neighbors and your carrier first. If still missing, contact us and we’ll help you investigate.